Overnight Front Desk Agent

Job Responsibilities

• Audit, balance, and report on the various areas of the hotel (e.g., food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed, and to prevent fraud.
• Audit, balance, post, and report on the front desk, including, but not limited to, room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
• Audit, balance, prepare, verify, and report on room information to provide room management with a picture of how they are performing.
• Prepare and input statistics and income journal sheets to prepare daily reports.
• Balance and close all bank ticket codes.
• Run the night audit final after ensuring all revenues are in balance nightly.
• Perform the duties of a Front Desk Agent/Bellman, including check-ins and check-outs.
• Compile guest email addresses for comment cards and our market research company.
• Track guest issues in a master Guest Response Log, complete a snapshot of hotel and restaurant activity called the "Flash Report," and send it to all employees.

Qualifications

• Accounting background preferred but not required.
• Ability to operate a personal computer, cash register, and calculator.
• Ability to compile facts and figures.
• Telephone and guest relations etiquette and skills.
• Moderate hearing is required to communicate with guests.
• Excellent vision is required for viewing computer screens.
• Excellent speech communication skills are required to communicate with guests over the telephone.
• Excellent comprehension and literacy are required for reading daily reports, numbers, etc.
• Ability to lift files/papers to 5 lbs. 50% of the time. May lift luggage to 50 lbs.
• Mobile - the ability to move between the front desk, PBX accounting, and various other areas in the hotel 15-20% of the time.
• No continuous standing, climbing, or driving is required.
• Personal computer, telephone, cash register, calculator - approximately 90-95% of the time.
• Must pass a background check.