Overnight Front Desk Agent

Responsibilities

• Handle guest inquiries, requests, and complaints in a professional and timely manner.
• Perform nightly audits, reconcile accounts, and prepare daily financial reports.
• Answer phone calls, take reservations, and manage booking systems.
• Maintain a clean, organized, and presentable front desk area.
• Cook up with housekeeping and maintenance staff for guest needs or emergencies.
• Respond to emergencies or unusual situations, following company protocols.
• Accurately record guest information and transactions.
• Provide basic concierge services such as directions, recommendations, or transportation arrangements.

Requirements

• Willing to work a flexible schedule, including some evenings, weekends, overnight, and holidays.
• Excellent personal presentation and interpersonal skills.
• Ability to lift up to 40lb.
• Legal work authorization in the United States.
• Fluent in English, with a second language encouraged.
• Valid driver's license.

Qualifications

• Preferred qualifications include:
• Willingness to work a flexible schedule.
• Excellent personal presentation and interpersonal skills.
• Ability to lift up to 40lb.
• Legal work authorization in the United States.
• Fluent in English, with a second language encouraged.
• Valid driver's license.

Skills

• Customer service skills.
• Organizational skills.
• Communication skills.
• Physical stamina and strength.

Benefits

• Discounted housing available.
• Employee Travel Program.
• Medical, dental, and vision insurance for you and your family.
• 5 Weeks Paid Time Off (PTO).
• Retail, spa, and F&B discounts.
• Free Employee Cafeteria meals.
• Free uniform dry cleaning.
• Discounted/transferable ski passes.
• Free ski storage.

Pay

Compensation is commensurate with experience.

Schedule

Flexible schedule, including some evenings, weekends, overnight, and holidays.