Overnight Front Desk - Night Auditor

Primary Responsibilities

• Maintain all areas of the front desk; clean and organized
• Responds promptly to any guest inquiries or complaints
• Takes the initiative to greet guests in a friendly and warm manner
• Affords assistance in maintaining a clean and welcoming environment
• Completes daily checklist ensuring that all billing issues are resolved
• Ensures that rooms are listed in the computer as dirty in order for housekeeping to clean
• Affords assistance in setting up breakfast daily
• Explains various hotel amenities such as free breakfast, fitness center, etc. to guests
• Documents any new commercial customer checking in so that a new account can possibly be opened
• Offers alternate solutions if guest demand cannot be met
• Covers other areas of hotel as needed
• Documents any guest accidents by completing the accident report form
• Documents and passes along whenever a complaint is reported
• Performs other duties as assigned

Education/Experience

• High School diploma/GED required
• Previous experience in hospitality preferred
• Customer service experience required
• Experience handling cash, credit card procedures, and use math concepts
• Attention to detail and organized
• Knowledge of the hotel layout, all amenities offered, and all procedures & organization
• Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions

Kana Hotel Group's Mission

Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests.

From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company’s services. In return you will be given opportunities to grow and advance in your career.

Company Commitment

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.