Front Office- Insurance Coordinator (Bilingual)

Position Overview

Community Dental Partners is seeking a friendly and outgoing Insurance Coordinator to join our team. This role involves greeting patients, verifying insurance, and supporting the clinical, billing, and operations departments.

Essential Duties

• Greet patients upon arrival
• Receive and verify insurance information from the Greeter
• Update patient status in the system according to established guidelines
• Handle routine questions over the phone regarding appointments, policies, insurance, and treatments
• Verify insurance and frequencies when needed
• Review the schedule in advance to ensure appointments and patients are due before confirming them
• Confirm patients the day before and the day of the appointment
• Reappoint examination appointments and refer other appointments to the proper person for reappointment if necessary
• Backup the Greeter when they are not at the station or performing a trust walk
• Clean and maintain the front office area/lobby
• Perform other duties as assigned

Requirements

• High School graduate or equivalent
• Written and verbal communication skills
• Customer service is a plus
• Multitasking and prioritizing
• Dependability
• Team player

Key Skills & Abilities

• Ability to work with minimal supervision, self-starter, and demonstrates initiative
• Flexible and innovative; highly adaptable to the dynamic business environment
• High engagement; supportive of leadership and role model for company values and guiding behaviors
• Strong demonstration of task completion and dedication to detail
• Team Player and great interpersonal skills
• Prompt and timely with work schedule
• Amazing customer service skills, great at building relationships with new people
• Knowledge of computer software applications
• Organizing and prioritizing workloads
• Effective oral and written communication skills
• Great at building relationships with new people
• Great interpersonal skills

Benefits & Perks

• 401(k)
• Health (PPO/HSA), Vision, Dental, Disability insurance (STD/LTD)
• Accident Insurance
• Life Insurance
• Employee, Spouse, and Child Life Insurance Options
• Paid Time Off
• Holiday Pay
• Hep B and CPR Certifications
• Company provided online learning courses
• Competitive Compensation
• Paid training
• Employee fun days
• Holiday celebrations
• Employee Assistance Program (EAP)
• Perks @ Work, Employee Discount Program