Front Office- Insurance Coordinator (Bilingual)

Position Overview

Community Dental Partners is seeking a friendly and outgoing Insurance Coordinator to join our team. This role involves greeting patients, verifying insurance, and supporting the clinical, billing, and operations departments.

Essential Duties

• Greet patients upon arrival
• Receive and verify insurance information from the Greeter
• Update patient status in the system according to established guidelines
• Handle routine questions over the phone about appointments, policies, insurance, and treatments
• Verify insurance and frequencies as needed
• Review and confirm appointments in advance
• Confirm patients the day before and the day of the appointment
• Reappoint examination appointments as necessary
• Support the Greeter during their absence
• Clean and maintain the front office area
• Perform other duties as assigned

Requirements

• High School diploma or equivalent
• Excellent written and verbal communication skills
• Experience in customer service is a plus
• Multitasking and prioritization skills
• Dependable and team-oriented

Key Skills & Abilities

• Ability to work independently with minimal supervision
• Self-starter and demonstrates initiative
• Flexible and adaptable to a dynamic business environment
• Highly engaged and supportive of company values and behaviors
• Strong task completion and attention to detail
• Team player and excellent interpersonal skills
• Great customer service skills and relationship-building abilities
• Knowledge of computer software applications
• Effective organization and prioritization of workloads
• Strong oral and written communication skills

Benefits & Perks

• 401(k)
• Health (PPO/HSA), Vision, Dental, Disability insurance (STD/LTD)
• Accident Insurance
• Life Insurance
• Employee, Spouse, and Child Life Insurance Options
• Paid Time Off
• Holiday Pay
• Hep B and CPR Certifications
• Company-provided online learning courses
• Competitive compensation
• Paid training
• Employee fun days
• Holiday celebrations
• Employee Assistance Program (EAP)
• Perks @ Work, Employee Discount Program