Insurance Coordinator/Front Office

About the role

Are you a detail-oriented team player who loves helping patients understand their dental care while keeping the schedule running smoothly? We’re looking for a Dental Insurance & Production Coordinator to join our front office team — someone who can combine strong communication skills with a deep understanding of dental insurance and patient care coordination.

Responsibilities

• Greet every patient with enthusiasm, empathy, and professionalism — whether by phone or in person.
• Answer calls promptly, triage new patients and emergencies, and route messages appropriately.
• Manage the daily and weekly schedule to keep providers productive while prioritizing patient needs.
• Check patients in and out, confirm demographics and insurance details, and guide families through financial policies confidently.
• Present treatment plans clearly, explain benefits and payment options (including in-house plans), and schedule follow-up visits to ensure care continuity.
• Verify eligibility and detailed dental benefits before visits, including annual maximums, frequencies, waiting periods, exclusions, and downgrades.
• Enter and update insurance information, fee schedules, and benefit notes in the practice management system.
• Prepare accurate treatment estimates reflecting insurance portions and patient copays.
• Submit clean, complete claims with attachments and narratives; track claims through payment in coordination with the Revenue Cycle Management (RCM) Lead.
• Generate reports on outstanding claims and unpaid balances, and follow up on overdue accounts per office policy.
• Communicate proactively with clinical and administrative colleagues to keep notes, procedures, and codes aligned.
• Support daily routines such as morning huddles, end-of-day balancing, and recall/unscheduled treatment follow-ups.
• Participate in refining front office systems and checklists to make the team more efficient and consistent.
• Assist with phones, patient inquiries, and general front-desk support when needed — be the steady voice of calm and professionalism.

Requirements

• Previous experience in dental insurance coordination, billing, or treatment coordination.
• Strong communication and patient service skills — ability to explain complex benefit details in simple, friendly terms.
• Knowledge of PPO, DMO, and fee-for-service structures, and how insurance flows from visit to payment.
• Proficiency in dental practice management software (Open Dental, Eaglesoft, Dentrix, etc.).
• Organized, persistent, and solutions-driven — balancing accuracy with compassion.

Qualifications

• High school diploma or equivalent.
• Experience in a dental office setting preferred.

Skills

• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks simultaneously and prioritize effectively.
• Attention to detail and accuracy in data entry and record-keeping.
• Strong organizational and time-management skills.

Benefits

• Competitive pay and benefits package.
• Opportunities for professional development and advancement within the practice.
• A supportive and collaborative team culture.

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time position with flexible scheduling to accommodate patient needs.