Front Office- Insurance Coordinator (Bilingual)

Position Overview

Community Dental Partners is seeking an Insurance Coordinator to join our friendly team. This role involves greeting patients, verifying insurance, and supporting the clinical, billing, and operations departments.

Essential Duties

• Greet patients upon arrival
• Receive and verify insurance information from the Greeter
• Update patient status in the system according to established guidelines
• Handle routine questions over the phone regarding appointments, policies, insurance, and treatments
• Verify insurance and frequencies when needed
• Review the schedule in advance to ensure appointments and patients are due before confirming them
• Confirm patients the day before and the day of the appointment
• Reappoint examination appointments and refer other appointments to the proper person for reappointment if necessary
• Backup the Greeter when they are not at the station or performing a trust walk
• Clean and maintain the front office area/lobby
• Perform other duties as assigned

Requirements

• High School graduate or equivalent
• Written and verbal communication skills
• Customer service is a plus
• Multitasking and prioritizing
• Dependability
• Team player

Key Skills & Abilities

• Ability to work with minimal supervision, self-starter, and demonstrates initiative
• Flexible and innovative; highly adaptable to the dynamic business environment
• High engagement; supportive of leadership and role model for company values and guiding behaviors
• Strong demonstration of task completion and dedication to detail
• Team Player and great interpersonal skills
• Prompt and timely with work schedule
• Amazing customer service skills, great at building relationships with new people
• Knowledge of computer software applications
• Organizing and prioritizing workloads
• Effective oral and written communication skills
• Great at building relationships with new people
• Great interpersonal skills

Benefits & Perks

• 401(k)
• Health (PPO/HSA), Vision, Dental, Disability insurance (STD/LTD)
• Accident Insurance
• Life Insurance
• Employee, Spouse, and Child Life Insurance Options
• Paid Time Off
• Holiday Pay
• Hep B and CPR Certifications
• Company provided online learning courses
• Competitive Compensation
• Paid training
• Employee fun days
• Holiday celebrations
• Employee Assistance Program (EAP)
• Perks @ Work, Employee Discount Program