Front Desk Coordinator I

About the role

The Front Desk Coordinator I position at Smile Doctors is a dynamic role within a supportive and growing team. This position focuses on administrative duties and customer service, ensuring smooth operations and positive patient experiences.

Responsibilities

• Greets and receives customers, determines the nature of their visit, and notifies appropriate team members.
• Performs various administrative tasks including answering and screening calls, taking messages, checking-in patients, verifying insurance information, notifying clinicians of patient arrivals, making appointments, printing/reprinting appointment reminders, and school/work excuses.
• Makes changes to the patient schedule as necessary.
• Captures and updates patient information in the chart.
• Coordinates payment arrangements or account resolutions.
• Manages shipments and deliveries.
• Takes payments and posts to accounts.
• Drives internal marketing initiatives and fosters participation from everyone.

Requirements

• A high school diploma or equivalent.
• One year of administrative experience preferred.
• Bilingual a plus, but not required.

Qualifications

• Effective verbal and written communication skills.
• Strong listening and comprehension abilities.

Skills

• Excellent interpersonal skills.
• Attention to detail.
• Organizational skills.

Benefits

• Competitive salary.
• Medical, dental, vision, and life insurance.
• Short and long-term disability coverage.
• 401(k) plan.
• Two weeks paid time off in your first year + paid holidays.
• Discounts on braces and clear aligners for you and your family members.

Pay

Competitive salary based on experience and qualifications.

Schedule

Flexible schedule to accommodate the needs of the team and patients.