Front Desk Coordinator I

About the role

The Front Desk Coordinator I position at Smile Doctors is a key role within the organization, focusing on providing exceptional customer service and administrative support.

Responsibilities

• Greets and receives customers, determines nature of visit, and notifies appropriate team member(s).
• Performs various administrative duties.
• Welcomes visitors to the practice and provides information about clinic features.
• Answers, screens, and routes incoming calls and takes messages as needed.
• Checks-in and collects general information from patients on their first visit.
• Verifies insurance information.
• Notifies clinicians of patient arrival and readiness.
• Makes appointments for returning patients as necessary.
• Prints/reprints appointment reminders and school/work excuses.
• Makes changes to the patient schedule as necessary.
• Captures and coordinates payment arrangements or account resolution.
• Receives, stores, and delivers shipments and mail.
• Takes payments and posts to account.
• Updates charts and patient information.
• Drives internal marketing initiatives and fosters participation from everyone.

Requirements

• Basic knowledge of Microsoft Office.
• Ability to communicate effectively verbally and in writing.
• Ability to listen and understand information verbally and in writing.
• Ability to establish and maintain good working relationships with patients and coworkers.
• Bi-lingual with English and another language required (Russian preferred).

Qualifications

• Ability to communicate effectively verbally and in writing.
• Ability to listen and understand information verbally and in writing.
• Ability to establish and maintain good working relationships with patients and coworkers.
• Bi-lingual with English and another language required (Russian preferred).

Skills

• Microsoft Office proficiency.
• Effective communication skills.
• Strong interpersonal skills.
• Customer service orientation.
• Ability to manage multiple tasks simultaneously.

Benefits

• Competitive salary.
• Medical, dental, vision, and life insurance.
• Short and long-term disability coverage.
• 401(k) plan.
• 2 weeks paid time off in your first year + paid holidays.
• Discounts on braces and clear aligners for you and your family members.

Pay

Competitive salary based on experience and qualifications.

Schedule

Flexible schedule to accommodate the needs of the position and the team.