Front Desk Coordinator I

About the role

The Front Desk Coordinator I position at Smile Doctors is a key role within our dynamic and supportive team. Our mission is to provide exceptional patient care while fostering a positive and inclusive work environment.

Responsibilities

• Greets and receives customers, determines the nature of their visit, and notifies appropriate team members.
• Performs various administrative duties including answering and screening calls, taking messages, checking-in patients, verifying insurance information, notifying clinicians of patient arrivals, making appointments, printing/reprinting appointment reminders, and managing payment arrangements.
• Coordinates shipment and mail deliveries, takes payments, and updates patient records.
• Drives internal marketing initiatives and encourages participation from all team members.

Requirements

• A high school diploma or equivalent.
• One year of administrative experience preferred.
• Bilingualism a plus, though not required.

Qualifications

• Effective verbal and written communication skills.
• Strong listening and comprehension abilities.

Skills

• Customer service orientation.
• Administrative proficiency.
• Team player mindset.

Benefits

• Competitive salary.
• Medical, dental, vision, and life insurance.
• Short and long-term disability coverage.
• 401(k) plan.
• Two weeks paid time off in the first year plus holidays.
• Discounts on braces and clear aligners for you and your family members.

Pay

$22.00 - $25.00 per hour.

Schedule

Hours vary based on department needs.

Perks

• Discounts on braces and clear aligners for you and your family members.

Why Smile Doctors?

As the nation's leading Orthodontic Support Organization, Smile Doctors partners with local orthodontic practices to offer world-class patient care with a hometown heart. We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment. We nurture both talents and strengths, building each person’s abilities to help them find success in their career and beyond. As the fastest-growing organization of our kind in the industry, we're looking for passionate, innovative professionals who can join us in changing the way the world smiles.

Application

This is the perfect opportunity to grow with an expanding organization! Apply today!