Front Desk Coordinator

Description Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Summary: Responsible for greeting, scheduling and checking in patients. Provides clerical support to ensure smooth office operations. Responsibilities: 1. Schedule Patients.Schedule patients following appointment scheduling criteria Allow appropriate time intervals between patients Direct new patients to arrive 15 minutes early to complete applicable paperworkDirect patients to obtain studies and/or medical records to bring to their appointmentAct as a resource to patients to obtain medical recordsIf applicable, process referrals or direct patients to obtain referrals from their insurance carrier prior to office visit2. Meet and Greet PatientsGreet patients at the front deskScan insurance card(s) and photo ID into ECWVerify insurance is activeCollect applicable co-paysDirect patients to complete paperwork and check for completionRetrieve referrals from Navinet, if applicable.3. Answer TelephoneAnswer promptly before the third ring in a courteous and professional mannerTransfer call to appropriate departmentTake and relay messages in a timely manner.4. Office Operations and Administrative TasksObtains pre-certifications for any testing ordered by physiciansTroubleshoot problems with computers, fax machines, and printers.Fax reports as requested through ECWSend medical records requests to appropriate party5. Data entry into ECW billingEnters patient demographic information into ECW in order to complete the information necessary for complete and accurate billingEnters required information for quality, incentive and other measurement initiatives required of the practiceEnters certain clinical information as required for complete and accurate medical records Credentials: Education or Equivalent Experience: H.S. Diploma/GED (Required)Medical office experience preferred We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.