Front Desk Coordinator I

About the role

The Front Desk Coordinator I position at Smile Doctors is a dynamic opportunity to contribute to a supportive and growing team. This role plays a crucial part in ensuring smooth operations and positive patient experiences.

Responsibilities

• Greets and receives customers, determines nature of visit, and notifies appropriate team member(s).
• Performs various administrative duties.
• Welcomes visitors to the practice and provides information about clinic features.
• Answers, screens, and routes incoming calls and takes messages as needed.
• Checks-in and collects general information from patients on their first visit.
• Verifies insurance information.
• Notifies clinicians of patient arrival and readiness.
• Makes appointments for returning patients as necessary.
• Prints/reprints appointment reminders and school/work excuses.
• Makes changes to the patient schedule as necessary.
• Captures and coordinates payment arrangements or account resolution.
• Receives, stores, and delivers shipments and mail.
• Takes payments and posts to account.
• Updates charts and patient information.
• Drives internal marketing initiatives and fosters participation from everyone.

Requirements

• A high school diploma or equivalent.
• One (1) year of administrative experience preferred.
• Bilingual a plus, but not required.

Qualifications

• Ability to communicate effectively verbally and in writing.
• Ability to listen and understand information verbally and in writing.

Skills

• Strong organizational skills.
• Excellent customer service skills.
• Proficiency in Microsoft Office Suite.

Benefits

• Competitive salary.
• Medical, dental, vision, and life insurance.
• Short and long-term disability coverage.
• 401(k) plan.
• Two weeks paid time off in your first year + paid holidays.
• Discounts on braces and clear aligners for you and your family members.

Pay

$22.00 - $27.00 per hour.

Schedule

Flexible schedule to accommodate the needs of the practice and the individual.

Perks

• Discounts on braces and clear aligners for you and your family members.

Why Smile Doctors?

As the nation's leading Orthodontic Support Organization, Smile Doctors partners with local orthodontic practices to offer world-class patient care with hometown heart. We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment.

Equal Opportunity Employer

We do not discriminate against any team member or applicant for employment regardless of age, race, color, national origin, religion, disability, veteran status, sex, sexual orientation, or gender identity.