Front Desk Coordinator

The Role

The Front Desk Coordinator is responsible for the day-to-day front-of-house operations and in-office experience for the NYC office. This role serves as the first point of contact for employees, candidates, clients, vendors, and visitors, ensuring a welcoming, organized, and well-maintained workplace. Working closely with the Workplace Lead, the Coordinator supports office operations, facilities coordination, employee experience initiatives, and workplace events to help deliver a seamless in-office experience.

Reception & Hospitality

• Manage front desk and reception coverage during core business hours.
• Welcome employees, candidates, clients, vendors, and visitors, creating a professional and positive first impression.
• Coordinate visitor registration, check-in, and building security procedures.
• Serve as the primary on-site point of contact for employees, visitors, vendors, and deliveries.
• Manage office access badges in coordination with building management.
• Coordinate conference room reservations and help ensure meeting spaces are prepared for meetings, interviews, and events.

Office Operations & Facilities Support

• Conduct daily office walkthroughs to identify workplace needs and help ensure the office remains clean, organized, and guest-ready.
• Partner with the building porter to help maintain kitchens, pantries, restrooms, copy areas, and common spaces by replenishing supplies and monitoring workplace standards.
• Coordinate incoming and outgoing mail, packages, and shipments while maintaining organized mailroom operations.
• Support the submission and coordination of routine building service requests, vendor access, and facility maintenance requests in partnership with the Workplace Lead.
• Coordinate with building management and vendors to support day-to-day office operations.
• Support general office upkeep by resetting shared spaces and helping maintain an organized workplace environment.

Employee Experience & Events

• Support office events, board meetings, employee engagement activities, and workplace programming.
• Assist with employee gifting programs, milestone celebrations, and workplace swag inventory.
• Distribute workplace communications, office updates, and employee announcements.
• Support employee-facing workplace services and other administrative requests as needed.

Collaboration & Administrative Support

• Support the Workplace Lead with workplace initiatives, office projects, and company-wide events.
• Assist with ad hoc workplace projects and cross-functional requests while aligning priorities with the Workplace Lead.

Who You Are

• You thrive in fast-paced environments and enjoy keeping things organized and running smoothly.
• You are proactive, resourceful, and comfortable taking initiative with minimal direction.
• You have a hospitality mindset and enjoy creating a welcoming experience for employees, candidates, clients, and visitors.
• You are highly organized, detail-oriented, and able to manage multiple priorities.
• You are collaborative, adaptable, and excited to contribute to a growing startup environment.
• You are high-intensity and care a lot about what you do, and you're ecstatic to work at a startup.
• You are ambitious. You have fun solving problems that others think are impossible.
• You are curious. You find joy in learning about AI, technology, and finance.
• You are an owner. You are autonomous, self-directed, and comfortable working with ambiguity.
• You are collaborative, organized, thoughtful, and kind.

Why Join Rogo?

• Up and to the right: Rogo has strong product adoption with the world's leading financial institutions, and we are still early. The upside is enormous.
• Extraordinary team: we take talent density seriously. You'll do the best work of your career alongside some of the sharpest people in AI and finance.
• A one-of-one problem: bringing AI to the core of how Wall Street works is one of the most ambitious, technically demanding, and consequential problems today. There is nowhere else you can work on it at this scale.
• Real ownership: You'll own real surface area and watch the world's most sophisticated users rely on your work.
• Always at the frontier: we work at the edge of what the best models can do and turn it into products people trust. If you're obsessed with AI, this is where it's happening.