Front Desk Coordinator

Legacy Behavioral Health Center, Inc. is a community mental health center serving residents of Martin, Okeechobee, St. Lucie, Indian River, and Brevard Counties since 2005. We are committed to improving the quality of life and level of performance of emotionally and behaviorally challenged children, adolescents, families, and adults through diverse services.

About the role

Under supervision, the Front Desk Coordinator is responsible for the overall management of the front desk, processing incoming clients, providers, and staff members. This is an in-person, full-time (40 hrs.) position located at 726 20th St., Vero Beach, FL 32960.

Responsibilities

• Scheduling and processing appointments for outpatient, psychiatric, and psychological departments
• Assisting with prior authorizations when needed
• Assisting clients with filling out client information forms
• Collecting co-payments for clients and submitting cash and checks to Finance Assistants on a daily basis
• Effectively communicating with clients, doctors, clinical staff, referral sources, and providers
• Redirecting questions and concerns to the appropriate departments
• Directing incoming calls to the appropriate departments
• Ensuring clients’ confidentiality at all times
• Maintaining a welcoming and professional demeanor
• Following medical guidelines when taking vital signs
• Entering data as required in the database system
• Generating correspondence and/or invoices as required

Requirements

• Bilingual (English/Spanish) is a must
• Minimum of high school diploma or equivalent
• Current CPR certification

Pay

Competitive hourly rate