Front Desk Coordinator

Must be able to accommodate shift times: 7:00am - 3:30pm Monday - Friday and rotating weekends (minimum 2 per month). 40 hours/week.

About the role

The Service Desk Team Member serves as a member of a 24-hour service desk team at J-53, NH-156, Camp Allen, or Newport News locations. Assists residents with general needs, leasing and placements tasks, move-in, move-out tasks, answers phones, and responds to emergencies as needed.

Responsibilities

• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
• Assists with referral/placements and move-in/move-out process.
• Maintains fax machines, assists users, and performs other clerical duties as necessary.
• Reminds residents of the online work order system; trains residents (over the phone) on the online system, as needed.
• Registers new residents; assigns room numbers, issues room keys.
• Responds to incoming customer work order requests and inputs work orders from residents.
• Reports customer service-related issues to the appropriate property management staff, as necessary.
• Coordinates day-to-day customer communication and interacts with customers to foster ongoing relationships.

Requirements

• High School Diploma or GED (required).
• Three to six months of related customer service experience and/or training (required).
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to communicate effectively with customers or employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Knowledge of Microsoft Word processing software, Internet/Intranet software, Outlook, and email software systems.

Pay

The hiring range for this position is $17.30 per hour, exclusive of fringe benefits or potential bonuses. This position is also eligible for a performance bonus. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and/or experience.

Benefits

A comprehensive benefits package is offered, including:

• Paid time off.
• Medical, dental, life, and disability insurance.
• HSA/FSA accounts.
• Retirement plans.
• Rewards programs.