Front Desk Coordinator I

About the role

The Front Desk Coordinator I position at Smile Doctors is a key role within our dynamic and supportive team. Our mission is to provide exceptional patient care while fostering a positive and inclusive work environment.

Responsibilities

• Greets and receives customers, determines the nature of their visit, and notifies appropriate team members.
• Performs various administrative duties including answering and screening calls, taking messages, checking-in patients, verifying insurance information, notifying clinicians of patient arrivals, making appointments, printing/reprinting appointment reminders, and school/work excuses.
• Makes changes to the patient schedule as necessary.
• Captures and updates patient information.
• Coordinates payment arrangements or account resolutions.
• Takes payments and posts to accounts.
• Delivers and receives shipments and mail.
• Drives internal marketing initiatives and fosters participation from everyone.

Requirements

• A high school diploma or equivalent.
• One year of administrative experience preferred.
• Bilingual a plus, but not required.

Qualifications

• Ability to communicate effectively verbally and in writing.
• Ability to listen and understand information verbally and in writing.

Skills

• Excellent communication skills.
• Strong organizational and multitasking abilities.
• Attention to detail.

Benefits

• Competitive salary.
• Medical, dental, vision, and life insurance.
• Short and long-term disability coverage.
• 401(k) plan.
• Two weeks paid time off in your first year + paid holidays.
• Discounts on braces and clear aligners for you and your family members.

Pay

Competitive salary based on experience and qualifications.

Schedule

Flexible schedule to accommodate the needs of the team and patients.

Perks

• Short and long-term disability coverage.
• 401(k) plan.
• Two weeks paid time off in your first year + paid holidays.
• Discounts on braces and clear aligners for you and your family members.

Why Smile Doctors?

As the nation's leading Orthodontic Support Organization, Smile Doctors partners with local orthodontic practices to offer world-class patient care with hometown heart. We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment. Join us in changing the way the world smiles!