Front Desk Coordinator I

About the role

The Front Desk Coordinator I position at Smile Doctors is a dynamic role within a supportive and growing team. This position focuses on administrative duties and customer service, ensuring a seamless experience for patients and team members alike.

Responsibilities

• Greets and receives customers, determines the nature of their visit, and notifies appropriate team members.
• Performs various administrative tasks such as answering and screening calls, taking messages, checking-in patients, verifying insurance information, notifying clinicians of patient arrivals, making appointments, printing/reprinting appointment reminders, and school/work excuses.
• Makes changes to the patient schedule as necessary.
• Captures and updates patient information and coordinates payment arrangements or account resolutions.
• Manages shipments and deliveries, and takes payments and posts them to accounts.
• Drives internal marketing initiatives and fosters participation from everyone.

Requirements

• A high school diploma or equivalent.
• One year of administrative experience preferred.
• Bilingual a plus, but not required.

Qualifications

Smile Doctors values a diverse workforce and is committed to creating an inclusive environment where all employees feel valued and respected. We are an equal opportunity employer and do not discriminate based on age, race, color, national origin, religion, disability, veteran status, sex, sexual orientation, or gender identity.