Front Desk Coordinator I

About the role

The Front Desk Coordinator I position at Smile Doctors is a dynamic opportunity to contribute to a supportive and forward-thinking team. This role plays a crucial part in ensuring smooth operations and positive patient experiences.

Responsibilities

• Greets and receives customers, determines the nature of their visit, and notifies appropriate team members.
• Performs various administrative duties, including answering and screening calls, taking messages, checking-in patients, verifying insurance information, notifying clinicians of patient arrivals, making appointments, printing/reprinting appointment reminders, and school/work excuses.
• Makes changes to the patient schedule as necessary, coordinates payment arrangements or account resolution, receives, stores, and delivers shipments and mail, takes payments, and posts to accounts.
• Updates charts and patient information, and drives internal marketing initiatives to foster participation from everyone.

Requirements

• Basic knowledge of Microsoft Office.
• Ability to communicate effectively verbally and in writing.
• Ability to listen and understand information verbally and in writing.
• Ability to establish and maintain good working relationships with patients and coworkers.

Qualifications

Competitive salary, medical, dental, vision, and life insurance, short and long-term disability coverage, 401(k) plan, 2 weeks paid time off in your first year + paid holidays, discounts on braces and clear aligners for you and your family members.

Benefits

• Medical
• Dental
• Vision
• Life insurance
• Short and long-term disability coverage
• 401(k) plan
• 2 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

Schedule

Flexible schedule to accommodate the needs of the team and patients.

Skills

• Effective communication skills (verbal and written).
• Strong interpersonal skills to build rapport with patients and coworkers.

Pay

Competitive salary based on experience and qualifications.

Company Culture

Smile Doctors is committed to fostering a culture where individuals are valued and encouraged to grow. We believe in creating a welcoming environment where everyone feels supported and appreciated. As the nation's leading Orthodontic Support Organization, we strive to provide exceptional patient care while maintaining a fun and encouraging atmosphere.

Why Smile Doctors?

Join a rapidly growing organization that values innovation and teamwork. We're looking for passionate, dedicated professionals who share our commitment to excellence and want to be part of a community that loves people first, straightens teeth second, and works hard to maintain a people-first culture.