Front Desk Concierge - ROOST Tampa

About the role

Position Overview
ROOST Tampa is a design-forward, apartment-style hotel offering a warm, residential experience in the heart of the city. This role is ideal for someone who excels in guest service, communicates with confidence, and enjoys creating a welcoming, seamless experience from the moment guests arrive.

Responsibilities

• Greet guests with warmth, professionalism, and genuine hospitality
• Manage check-ins, check-outs, and reservation inquiries with accuracy and efficiency
• Aid guests with questions, requests, and personalized recommendations
• Maintain strong knowledge of hotel amenities, local attractions, and surrounding neighborhoods
• Handle phone calls, emails, and guest communications in a polished, timely manner
• Collaborate with housekeeping, maintenance, and management to support smooth daily operations
• Maintain a clean, organized, and guest-ready front desk and lobby area
• Resolve guest concerns with empathy, professionalism, and sound judgment
• Support administrative tasks, record-keeping, and shift documentation

Qualifications

• 1+ year of front desk, concierge, or guest-service experience (hotel or luxury residential preferred)
• Strong communication skills and a naturally warm, guest-focused demeanor
• Ability to multitask and remain composed in a fast-paced environment
• Proficiency with reservation systems and front-office software
• Strong attention to detail and organizational skills
• Flexible schedule, including nights, weekends, and holidays

What We Offer

• Competitive hourly pay
• Opportunities for growth within a dynamic hospitality group
• A collaborative, design-driven work environment
• Employee dining perks across properties
• Sick time & vacation
• Health, vision, and dental benefits

Working Conditions/Environment

• The person having this position may have to stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day.
• Agility in executing fast-paced movements to navigate different areas of the property efficiently.
• The person having this responsibility may have to move, pull, carry, or lift objects weighing at least 50 pounds.

Reasonable accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

Method Co., along with its affiliates, is an equal opportunity employer and is committed to an inclusive workplace free from unlawful discrimination based on race, color, ancestry, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity or any other protected characteristic under federal, state or local law. We believe in diversity and encourage any qualified individual to apply.