Front Desk Concierge

About the role

We are seeking enthusiastic individuals to join our team at The Village at The Triangle, an independent living and assisted living with memory care senior community. As a Concierge/Front Desk/Security Associate, you will be the welcoming face of our community and ensure a safe, pleasant environment for all.

Responsibilities

• Greet residents, families, prospective residents, guests, and employees with a courteous, polite, and warm manner.
• Maintain the cleanliness and orderliness of common areas and all public spaces.
• Respond promptly to the needs of residents, families, vendors, and visitors, providing immediate and courteous assistance.
• Manage inquiries for the sales and marketing team.
• Assist with guest and employee meal ticket sales, and other service requests.
• Operate the paging/telephone system, answer calls, determine their nature, and route them appropriately.
• Assist with maintenance orders, either on paper or through an electronic system.
• Monitor emergency calls, doors, and fire alarms, responding according to established policies and procedures.
• Aid with scheduling job applicant interviews for department heads.
• Track incoming/outgoing residents and guests and perform daily resident check-ins per policy.
• Be an active member of the community’s emergency response team.
• Maintain a professional appearance and good personal hygiene in accordance with company policies.
• Work in various environments, lift up to 40 lbs, and occasionally climb stairs, lifts, or ladders.
• Assist with special projects or tasks as assigned.
• Detect and prevent suspicious behavior, vandalism, theft, and other criminal activities through effective surveillance and response.

Requirements

• High School diploma or GED required.
• Prior customer service, front desk, and telephone experience preferred.
• Valid Texas Driver’s License required.
• Excellent communication and customer service skills; strong problem-solving skills, good judgment, and attention to detail.
• Proficient in PC skills, including Microsoft Office, Word, and some Excel.
• Understanding of HIPAA requirements.

Qualifications

• Must be available to work weekends and holidays.

Skills

• Customer service skills.
• Problem-solving skills.
• Attention to detail.
• PC skills (Microsoft Office).
• Understanding of HIPAA requirements.

Benefits

• Part Time: Weekends PRN Available.

Pay

$18.50/hr.

Schedule

PRN Available.