Front Desk Concierge - Roost Cleveland

About the role

ROOST Cleveland is seeking a flexible, attentive, and highly reliable Front Desk Concierge to support our guests and property. This role is ideal for someone who excels in guest service, maintains a polished and professional presence, and can confidently handle both hospitality and operational tasks. As the first point of contact in the guest experience, you’ll ensure the safety, comfort, and seamless experience of all guests throughout.

Responsibilities

• Welcome and assist guests with warmth, professionalism, and efficiency
• Manage check-ins, check-outs, and reservation inquiries
• Respond promptly to guest requests, questions, and concerns
• Maintain building access and monitor a secure, calm environment
• Conduct property walkthroughs and report any maintenance or safety issues
• Handle phone calls, emails, and guest communications
• Maintain accurate records, logs, and daily reports
• Support light administrative tasks and prepare materials for the team
• Ensure the lobby and front desk areas remain clean, organized, and guest-ready
• Collaborate with housekeeping, maintenance, and management as needed

Qualifications

• 1+ year of front desk, concierge, or guest-service experience (hotel or luxury residential preferred)
• Strong communication skills and a naturally warm, guest-focused demeanor
• Ability to remain composed, professional, and attentive during quiet or high-pressure moments
• Comfortable working independently and making sound decisions
• Basic proficiency with reservation systems and front-office software
• Strong attention to detail and organizational skills
• Flexible schedule with availability for overnight shifts, weekends, and holidays

What We Offer

• Competitive hourly pay
• Opportunities for growth within a dynamic hospitality group
• A collaborative, design-driven work environment
• Employee dining perks across Method Co. properties
• Sick time & vacation
• Health, vision, and dental benefits