Overnight Front Desk Concierge - Roost Cleveland

About the role

ROOST Cleveland is seeking a flexible, attentive, and highly reliable Front Desk Concierge to support our guests and property.

Responsibilities

• Welcome and assist guests with warmth, professionalism, and efficiency
• Manage check-ins, check-outs, and reservation inquiries
• Respond promptly to guest requests, questions, and concerns
• Maintain building access and monitor a secure, calm environment
• Conduct property walkthroughs and report any maintenance or safety issues
• Handle phone calls, emails, and guest communications
• Maintain accurate records, logs, and daily reports
• Support light administrative tasks and prepare materials for the team
• Ensure the lobby and front desk areas remain clean, organized, and guest-ready
• Collaborate with housekeeping, maintenance, and management as needed

Qualifications

• 1+ year of front desk, concierge, or guest-service experience (hotel or luxury residential preferred)
• Strong communication skills and a naturally warm, guest-focused demeanor
• Ability to remain composed, professional, and attentive during quiet or high-pressure moments
• Comfortable working independently and making sound decisions
• Basic proficiency with reservation systems and front-office software
• Strong attention to detail and organizational skills
• Flexible schedule with availability for overnight shifts, weekends, and holidays

Benefits

• Competitive hourly pay
• Opportunities for growth within a dynamic hospitality group
• A collaborative, design-driven work environment
• Employee dining perks across Method Co. properties
• Sick time & vacation
• Health, vision, and dental benefits