Front Desk Concierge

About the role

Joining AdventHealth is about extending the healing ministry of Christ. You'll be part of a community that values the whole person and supports spiritual growth alongside professional development.

Responsibilities

• Answer the phone and respond to patient questions and concerns promptly and accurately.
• Handle various job tasks simultaneously, demonstrating age-specific communication skills.
• Communicate with patients or guarantors to gather necessary information for accurate registration.
• Handle "release of information" requests for patients, referring offices, other medical facilities, attorneys, and insurance companies.
• Verify insurance eligibility and determine the accurate up-front collection amount.
• Prepare, process, and file the medical record for each patient as required by patient type for documentation by physician and medical personnel.
• Participate in departmental performance improvement initiatives.
• Other duties as assigned.

Requirements

• Demonstrated ability to communicate by reading, writing legibly, speaking, and comprehending English effectively.
• Ability to operate a computer, copier, fax, and scanner.
• Establish and maintain effective working relationships with patients, employees, and others of diverse backgrounds.
• Ability to request and collect co-pays and outstanding balances.
• Must have highly developed social and communication skills.
• Excellent judgment and the ability to stay calm and level-headed in difficult situations.
• Strong customer service skills.

Qualifications

• High School Grad or Equiv
• 3+ years of customer service experience
• Computer experience
• Relevant experience, preferably in hospital or hospitality industry

Skills

• Reading, writing, speaking, and comprehending English effectively
• Operating a computer, copier, fax, and scanner
• Establishing and maintaining effective working relationships
• Requesting and collecting co-pays and outstanding balances
• Highly developed social and communication skills
• Excellent judgment and calmness under pressure
• Strong customer service skills

Benefits

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time, shift day-weekend (United States of America)

Pay

$15.46 - $24.73 per hour

Physical Requirements

View physical requirements here

Background Screening Requirement

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Equal Opportunity Employer

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.