Front Desk Concierge

About the role

The Front Desk Concierge at Fairfield Inn by Marriott Downtown SLC will be responsible for providing exceptional customer service, managing guest reservations, and ensuring a welcoming environment for all guests.

Responsibilities

• Welcoming guests and assisting them with check-in and check-out procedures
• Managing guest reservations and making recommendations for local attractions and dining options
• Handling guest inquiries and complaints, resolving issues promptly and professionally
• Maintaining cleanliness and organization of the front desk area
• Performing other duties as assigned

Requirements

• High school diploma or equivalent
• At least 1 year of experience in a hospitality setting, preferably in a front desk or concierge role
• Excellent communication skills, both verbal and written
• Ability to work flexible hours including weekends and holidays
• Basic computer skills, including proficiency with Microsoft Office applications

Qualifications

• Positive attitude and ability to work independently and as part of a team
• Strong problem-solving and decision-making skills
• Customer service orientation and ability to handle difficult situations with composure
• Knowledge of hotel policies and procedures

Skills

• Proficiency in Microsoft Office
• Experience with hotel reservation systems
• Knowledge of local attractions and restaurants

Benefits

• Comprehensive health insurance coverage
• 401(k) retirement plan with company match
• Flexible work schedule
• Professional development opportunities

Pay

$15 - $16/hour

Schedule

Variable schedule to include evenings, weekends, and holidays