Front Desk Concierge

About the role

The Concierge is responsible for participating and monitoring front of house to ensure that all guests are met and welcomed, and that a comprehensive range of 'information' and 'homecare services' are offered. Paying special attention to front line guest service excellence standards.

Responsibilities

• Promote a welcoming environment for guests.
• Monitor and manage front of house operations to ensure smooth service delivery.
• Offer a range of 'information' and 'homecare services' to guests.
• Maintain high standards of guest service.

Qualifications

• Experience: At least 1 year of experience of working with answering the phones in a customer oriented environment.
• Technical or Administrative Knowledge:
• Computer literate with good keyboard skills.
• Effective written communication skills.
• Able to operate basic office equipment such as phone, fax, copier, printer, etc.

• Required Skills and Abilities and/or:
• Self motivated.
• Maintain a professional appearance at all times.
• Demonstrate pleasant and appropriate phone etiquette.
• Excellent listening and verbal skills.
• Computer literate with good keyboard skills. Proficient with Windows.
• Ability to operate basic office equipment such as phone, fax, copier, printer, etc.
• High school diploma or equivalent.
• Team player.
• Responsible, dependable.
• High personal standards and values.
• Excellent client care, service excellence and attention to detail.
• Effective communicator.
• Flexible and cooperative.
• Ability to meet US employment and eligibility requirements.

Benefits and Perks

• A competitive benefits package is offered, inquire within for details to:
• Health, vision, dental insurance
• 401k savings plan
• Paid sick time away from work
• Employee spa service/retail discounts and promotional Friends & Family program