Concierge

Job Responsibilities and Duties

Deal professionally and courteously on the phone and in person with residents, visitors, staff, and all others. To maintain confidentiality and sensitivity.

Be conscious of our tenants’ safety by monitoring the appropriate safety systems and/or emergency response system.

Monitor resident, visitor, and staff activity in the reception and lobby areas. Ensure that staff respond in a timely manner to any situation that arises.

• Accurately take messages and pass them on to the relevant person in a timely manner.
• To ensure that urgent matters are addressed to the relevant staff quickly and accurately.
• Ensure security procedures are adhered to in maintaining keys and pagers staff, and in monitoring the security camera system.

To ensure that urgent matters are addressed to the relevant staff quickly and accurately.

Qualifications

• Minimum 1 year receptionist experience with multiline phone system
• Strong Customer Service Skills
• Strong Communication Skills
• Strong Problem Solving and Judgment Skills
• Ability to relate to aging population
• Computer skills with basic knowledge of Microsoft Office and Excel applications.
• Pleasant phone manners with effective verbal and listening communication skills.
• Able to read, write, spell, do basic math, speak and understand English.

Physical Requirements

• Must be able to frequently perform tasks such as, but not limited to, those listed below:
• Sit, stand repeatedly during shift to respond to customers, phones, alarms and doors, etc.
• Sits for prolonged periods of time
• Move, push, pull and/or lift objects weighing 10 to 20 pounds.
• Use hands and arms for simple grasping, pushing and pulling drawers, wheeled office chair, manipulation of computer keyboard.
• Perform tasks requiring actions of muscles or groups of muscles to walk, stoop, bend, lift, and carry objects
• Walk and/or sit for prolonged periods of time
• Speak clearly and make self-understood in face-to-face interactions and over the phone and paging systems.
• See objects closely to read directions, instructions, computer screen etc.
• Hear normal sounds and voices with some background noise to receive verbal instructions, answer telephones, communicate with others, etc.

General Notes

• This is an on call position only
• You must be available to pick up at minimum 4 shifts per month.
• The hours will vary depending on the need of current staff looking to have their shift covered.
• This could be 8a-430p, 430p-8p and/or Saturday/Sunday 8a-8p.