Front Desk Attendant

Job Summary

Train Different, Live Different, Work Different. At UFC GYM we inspire others to reach their potential in and out of the gym. We are passionate about maximizing potential – in our members, our teammates and ourselves. Think big, don't settle and change lives including your own.

About the Role

Maintain a professional image and behavior at all times. Respond professionally to requests and inquiries from guests, members, and staff. Provide information to members regarding special club events. Address members' questions or direct them to the appropriate individual for better assistance. Sell supplements, apparel and other UFC GYM retail items to members. Ring up purchases on the POS system and provide accurate change. Perform opening and closing procedures for the front desk, as assigned. Attend monthly meetings or other scheduled meetings. Assist with inventory or product pricing, as needed. Call all past due members regarding late dues and down payments.

Responsibilities

• Warmly greets members and guests as they enter and leave the club.
• Answers incoming calls in a professional and efficient manner and transfers phone calls promptly and to the right department or individuals.
• Checks in members and verifies membership; signs up members for group fit or ultimate classes.
• Registers prospective members and directs them to the membership department.
• Sells supplements, apparel and other UFC GYM retail items to members.
• Rings up purchases on the POS system and provides accurate change.
• Maintains a professional image and behavior at all times - avoids eating, sitting, reading, internet surfing, using a personal cell phone or other activities which are not work related.
• Provides information to members regarding special club events.
• Immediately reports or escalates to management any unsafe conditions or emergency situations.
• Keeps front desk and lobby neat and clean at all times.
• Performs opening and closing procedures for the front desk, as assigned.
• Attends monthly meetings or other scheduled meetings.
• Assist with inventory or product pricing, as needed.
• Calls all past due members regarding late dues and down payments.

Requirements

• Possess a strong customer service focus.
• Able to multi-task and perform tasks with accuracy and attention to detail.
• Must be a team player and possess a can-do attitude.
• Adhere to meal and rest break periods and must clock in and out for all shift times.
• High school diploma or GED required.
• Current CPR/AED certification.
• Must have 6 months’ customer service experience in health club, retail, hospitality or food service industry.
• Experience with multiple phone lines preferred.
• Basic computer skills.
• Required to stand, reach with hands and arms, stoop, kneel, crouch, or crawl.
• Occasionally lift and/or move up to 25 pounds.
• Ability to stand and remain on your feet for a full shift.

Qualifications

• Energetic and possesses a very friendly, outgoing personality and positive attitude.
• Possess strong interpersonal and communication skills, including telephone etiquette.
• Understand and follow oral and written instructions.

Skills

• Customer Service
• Communication
• Multi-tasking
• Attention to Detail
• Teamwork
• Time Management
• Customer Relationship Management

Benefits

Join our family and find out! Train Different, Live Different, Work Different. At UFC GYM we inspire others to reach their potential in and out of the gym. We are passionate about maximizing potential – in our members, our teammates and ourselves. Think big, don't settle and change lives including your own.

Pay

Salary range: $15 - $20 per hour.

Schedule

Shifts vary based on the needs of the business. Please inquire with the franchisee for specific schedule details.