Front Desk Assistant

About the role

AFC Urgent Care - Camas is seeking a Medical Front Desk Receptionist to join our dynamic team. This position offers a unique opportunity to make a difference in patient care and clinic operations.

Responsibilities

• Welcome patients with a warm, friendly attitude
• Guide patients through check-in, ensuring all forms are completed and entered accurately into our EMR system
• Verify insurance details quickly and confidently, making sure patients understand their coverage and any payment due at time of service
• Complete the checkout process, organizing and scanning medical records and providing patients with necessary documentation
• Manage incoming phone calls, answering questions or routing them to the right team member without missing a beat
• Stay on top of emails and faxes, ensuring all requests are handled promptly and accurately
• Handle cash drawer duties, from setup to end-of-day closeout, with precision and accountability
• Keep our front desk and lobby area clean, calm, and ready, including disinfecting between patients to ensure a safe and welcoming space
• Jump in where needed, supporting the clinic team and taking on other tasks as assigned by the Clinic Manager

Requirements

• At least 1 year of people-facing customer service experience
• At least 1 year of experience with medical administrative duties
• Solid computer skills and comfortable learning new systems
• Knowledge of medical terminology is a plus

Qualifications

• High school diploma or equivalent
• Valid driver’s license and reliable transportation (for on-call shifts)

Skills

• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to handle stress and prioritize tasks effectively
• Basic knowledge of medical terminology

Benefits

• Monthly team performance bonuses
• Free healthcare for you and your family through AFC
• 401(k) with 3% employer match after 1 year
• 3 weeks of paid time off
• On-the-job growth & training opportunities
• A supportive, non-toxic work culture that celebrates wins!

Pay & Schedule

• $20-24/hr (based on experience)
• Full-Time ~36-40 hours/week
• Front Half Team: Sun 9a–6p | Mon-Tue 8a–7p | Wed 8a–2:30p
• Back half Team: Wed 1:00p - 7p, Thurs-Fri 8a - 7p, Sat 9a - 6p
• Just one on-call shift per month (and you get to choose the day!)

Location

AFC Urgent Care - Camas
180 NE 192nd Ave #505, Vancouver, WA 98684

What We're Looking For

We are seeking driven, friendly, and detail-oriented Medical Receptionists who bring positive energy and put patients first. Must also be calm under pressure, thrive in a fast-paced setting, and be willing to wear multiple hats.

How to Apply

If you want to grow your medical career while being part of something real, apply now and let's chat!