Front Desk Assistant

About the role

At AFC Urgent Care - Portland, we're redefining what healthcare feels like—for patients and for the people who make it happen. We move fast, work smart, and support each other every step of the way. We're a tight-knit team that gets the job done and has fun doing it! As we continue to grow, we're looking for a Medical Front Desk Receptionist to be the welcoming face of our clinic. If you're highly organized, great with people, and ready to make a meaningful impact from the moment patients walk through the door, this could be the right fit for you.

Why you'll love it here

• A Culture That Actually Cares: teammates who've got your back, leaders who listen, and zero bureaucracy. We believe in collaboration, not competition!
• Team Performance Bonus: when the clinic thrives, you share in the success! Monthly performance bonuses = more than just a pat on the back.
• Learn. Grow. Level Up: want to expand your skills? We offer a Medical Assistant Apprenticeship Program – paid for by us if you're ready to grow!

Responsibilities

• Welcome patients with a warm, friendly attitude that sets the tone for their entire visit
• Guide patients through check-in, ensuring all forms are completed and entered accurately into our EMR system
• Verify insurance details quickly and confidently, making sure patients understand their coverage and any payment due at time of service
• Complete the checkout process, organizing and scanning medical records and providing patients with necessary documentation
• Manage incoming phone calls, answering questions or routing them to the right team member without missing a beat
• Stay on top of emails and faxes, ensuring all requests are handled promptly and accurately
• Handle cash drawer duties, from setup to end-of-day closeout, with precision and accountability
• Keep our front desk and lobby area clean, calm, and ready, including disinfecting between patients to ensure a safe and welcoming space
• Jump in where needed, supporting the clinic team and taking on other tasks as assigned by the Clinic Manager

Schedule

Full-Time ~36-40 hours/week | Set shifts = no guessing game

• Back Half Team: Wed 1p–7p | Thu-Fri 8a–7p | Sat 9a–6p
• Plus just one on-call shift per month (and you get to choose the day!)

Location

AFC Urgent Care | Bethany Clinic
5454 NW 185th Ave, Portland, OR 97229

Requirements

• At least 1 year of people-facing customer service experience, required
• At least 1 year of experience with medical administrative duties, preferred
• Solid computer skills and comfortable learning new systems
• Knowledge of medical terminology is a big plus

We want driven, friendly, and detail-oriented Medical Receptionists who bring positive energy and put patients first. Must also be calm under pressure, thrive in a fast-paced setting and be willing to wear multiple hats.

Pay & Benefits

• $20-24/hr (based on experience)
• Monthly team performance bonuses
• Free healthcare for you and your family through AFC
• 401(k) with 3% employer match after 1 year
• 3 weeks of paid time off
• On-the-job growth & training opportunities
• Supportive, non-toxic work culture that celebrates wins!

Core Values

• Commitment: Commitments are clearly made and met
• Health: Healthy living for everyone is promoted through sustainable and responsible behaviors
• Excellence: Excellence in everything we do
• Celebrate: Celebrate wins - both small and large
• Trust: Trust builds teamwork through vulnerability and respect