Front Desk Assistant

We are looking for a Front Desk Assistant to support daily front office operations and help create a welcoming experience for residents, guests, and community members in California. This is a contract-to-permanent position ideal for someone who is organized, service-focused, and comfortable balancing reception duties with administrative support in a fast-paced environment.

Responsibilities

• Welcome visitors, provide directions, and respond to general questions with a thorough and helpful approach.
• Manage incoming calls through a multi-line phone system, route calls appropriately, and record accurate messages when needed.
• Support facility and room scheduling by coordinating setup needs with individuals, community groups, and club representatives.
• Assist with planning and coordinating community programs and special events, including social gatherings, performances, and celebrations.
• Enter and maintain scheduling information, helping prepare recurring calendars and related administrative records.
• Collect program or event fees, issue tickets, and handle basic front desk transactions accurately.
• Prepare reports, compile data, and assist with special projects to support departmental operations and planning.
• Keep public information areas current by restocking flyers, updating posted notices, and maintaining community boards.
• Monitor front desk activity and communicate facility, equipment, or visitor concerns to the appropriate staff or security team.
• Provide administrative support to department leadership, including help with marketing materials and routine office documentation.

Requirements

• At least 2 years of experience in front desk, receptionist, or administrative office support.
• Proficiency with multi-line phone systems, inbound call handling, data entry, and general clerical work.
• Working knowledge of Microsoft Word and Microsoft Excel, with the ability to create reports and maintain organized records.
• Strong verbal and written communication skills, with the ability to interact effectively with a wide range of visitors and community members.
• Demonstrated ability to manage multiple priorities, stay composed under pressure, and resolve routine issues professionally.
• Comfortable working a flexible schedule that may include daytime, evening, weekend, and holiday hours.
• Ability to support event-related operations and work effectively in a high-volume, customer-facing environment.
• Valid California driver’s license and current automobile insurance.

Benefits

• Medical, vision, dental, and life and disability insurance.
• Eligibility to enroll in the company 401(k) plan.