Front Desk Assistant

Responsibilities

• Greet and assist residents, vendors, and guests with association-related questions, issues, or concerns
• Answering, directing, and logging all calls received
• Scheduling appointments and meetings as needed
• Organizing, maintaining, scanning, and labeling association files and documents
• Updating office databases and systems
• Performing general administrative tasks to support the smooth operation of the office
• Drafting, editing, and responding to emails and other correspondence, reports, or other documents
• Maintaining a clean and organized desk workspace, as well as maintaining the front reception area
• Retrieving NGMA mail from the mailbox, date stamp, and distribute accordingly and in a timely manner
• Ensuring that all voicemails are checked, logged, and responded to daily
• Ensuring that all website registrations and contact us requests are reviewed and either approved or responded to daily
• Reading, notating, knowing where to find, and becoming versed in association-related information, documentation, projects, and issues to best assist with resident calls or requests
• Any other tasks or projects assigned or directed by Management

Qualifications

• Educational background: High school diploma or equivalent; additional administrative or office management certification is a plus
• Experience: Previous experience in a front desk or administrative role preferred
• Skills: Excellent verbal and written communication skills, proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and basic office equipment, strong organizational and multitasking abilities, friendly, professional demeanor with strong customer service skills, ability to handle confidential information with integrity