Front Desk Assistant
**WE DO URGENT CARE DIFFERENTLY - Come See How!**
About the role
AFC Urgent Care - Portland is looking for a Medical Front Desk Receptionist to join our team. This position offers a dynamic, supportive environment where you can make a meaningful impact.
Responsibilities
- Welcome patients with a warm, friendly attitude
- Guide patients through check-in, ensuring all forms are completed and entered accurately into our EMR system
- Verify insurance details quickly and confidently, ensuring patients understand their coverage and any payment due at time of service
- Complete the checkout process, organizing and scanning medical records and providing patients with necessary documentation
- Manage incoming phone calls, answering questions or routing them to the right team member without missing a beat
- Stay on top of emails and faxes, ensuring all requests are handled promptly and accurately
- Handle cash drawer duties, from setup to end-of-day closeout, with precision and accountability
- Keep our front desk and lobby area clean, calm, and ready, including disinfecting between patients to ensure a safe and welcoming space
- Jump in where needed, supporting the clinic team and taking on other tasks as assigned by the Clinic Manager
Requirements
- At least 1 year of people-facing customer service experience
- At least 1 year of experience with medical administrative duties
- Solid computer skills and comfortable learning new systems
- Knowledge of medical terminology is a big plus
Qualifications
- Calm under pressure, thrive in a fast-paced setting
- Willingness to wear multiple hats
Skills
- Excellent communication skills
- Attention to detail
- Organizational skills
- Customer service orientation
Benefits
- Monthly team performance bonuses
- Free healthcare for you and your family through AFC
- 401(k) with 3% employer match after 1 year
- 3 weeks of paid time off
- On-the-job growth & training opportunities
- A supportive, non-toxic work culture that celebrates wins!
Pay & Schedule
- $20-24/hr (based on experience)
- Full-Time ~36-40 hours/week
- Back half Team: Wed 1:00p - 7p, Thurs-Fri 8a - 7p, Sat 9a - 6p
- Plus just one on-call shift per month (and you get to choose the day!)
Location
AFC Urgent Care - Portland
6633 NE Sandy Blvd
Portland, OR 97213
What We're Looking For
- Driven, friendly, and detail-oriented Medical Receptionists
- People-facing customer service experience
- Medical administrative duties experience
- Comfortable learning new systems
- Knowledge of medical terminology
How to Apply
If you want to grow your medical career while being part of something real, apply now and let's chat!
Safety & Wellbeing:
- Alcohol and Drug-Free Policy: We are an alcohol and drug-free workplace, including THC.
- Offers are contingent on the successful completion of background checks and drug screenings that include screening for THC.
- In the event of testing positive a job offer may be rescinded.
EEO: AFC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.