Front Desk Assistant

About the role

The Front Desk Assistant welcomes all guests and assists them with their needs in a kind and courteous manner. Key responsibilities include greeting and welcoming guests, residents, families, and service providers, performing screenings for safe entry, receiving and routing calls, documenting messages, assisting with tours, and performing clerical duties.

Responsibilities

• Greet and welcome guests, residents, families, and service providers in a prompt, caring and positive manner.
• Perform required screening of all individuals for safe entry into the facility.
• Communicate effectively with persons speaking English and respond to requests promptly and cheerfully.
• Receive all incoming calls and route them appropriately.
• Document accurate messages for staff whenever they are unavailable to take calls.
• Absorb and assist in scheduling appointments and tours.
• Provide tours of the building to families and potential residents as needed or requested by supervisor.
• Absorb and assist in connecting with appropriate persons or items tenants are on site for.
• Maintain a neat and welcoming environment within the reception area.
• Walk around site for rounds to ensure doors are closed and lights are off in unused rooms, and common areas are clean & organized.
• Absorb and assist in performing clerical duties to aid in the effective and efficient operation of programs, including scheduling of community space and transportation needs of tenants.
• Drive or transport Residents or Tenants as needed/requested.
• Attend staff meetings, in-services, and trainings as requested or required.
• Perform any other duties necessary for the effective and efficient operation of the community.

Requirements

• High School diploma with training in a business office setting preferred.
• Notary Public preferred.
• Valid New York State driver’s license that meets the qualifications set by agency’s clean driving record policy.
• Must be at least Eighteen (18) years of age.
• Microsoft Office skills and a knowledge of general office procedures required.
• Ability to interact in a positive manner with staff, residents, and guests.

Qualifications

Education: High School diploma with training in a business office setting preferred. Notary Public preferred.

Skills

• Keyboard skills
• Knowledge of general office procedures
• Positive communication skills
• Customer service skills
• Ability to interact with diverse groups

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Generous PTO & Paid Holidays
• 403B Employer Match
• Employee Discount Programs
• Free Parking
• Staff Recognition Programs

Pay

Pay range for this position is $21-$21.30/hour.

Schedule

This position is Monday-Friday.