Customer Service Associate

About the role

The Customer Service Associate position at Savers / Value Village is designed to create an awesome experience for customers, donors, and other team members. This role supports our mission of championing reuse and inspiring a future where secondhand is second nature.

Responsibilities

• Engage with customers to provide exceptional service and ensure their satisfaction.
• Handle returns, exchanges, and customer inquiries efficiently.
• Manage inventory and maintain cleanliness in the store.
• Support the donation process for customers and donors.
• Collaborate with other team members to enhance overall store operations.

Requirements

• High school diploma or equivalent.
• Excellent communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Positive attitude and willingness to learn.
• Basic computer skills, including Microsoft Office.

Qualifications

• Experience in retail or customer service preferred.
• Strong problem-solving and customer service skills.
• Ability to handle multiple tasks and prioritize effectively.

Skills

• Customer service skills.
• Attention to detail.
• Organizational skills.
• Problem-solving abilities.

Benefits

• Bundled health plans including medical, Rx, dental, and vision coverage.
• Company-paid life insurance.
• Smoking cessation and diabetes management programs.
• On-demand care options.
• 401(k) plan with generous company matching.
• Paid time off for leisure or personal interests.
• Mental health services.

Pay

Compensation is commensurate with experience and qualifications.

Schedule

Positions are available full-time and part-time.