Franchise Operations Performance Coach

Position Overview

Title: Franchise Operations Performance Coach
Location: Omaha, NE (On-Site)
Department: Strategic Operations
Reports to: Manager of Operational Performance
Travel Required: Frequent, up to 50-75%

Compensation and Benefits

Compensation: Salary, Exempt, based on experience
Office Hours: Monday-Friday, 8am-5pm
Benefits: Medical, dental, vision, FSA/HSA options, employee assistance program, 100% company paid life insurance, short-term disability, long-term disability, 401k, Paid Time Off and Holidays, Career development assistance, Special recognition for employee birthdays and anniversaries, Company-hosted celebrations

Key Responsibilities

• Oversee the operational performance of assigned Franchises; continually monitor and assess performance trends to gain an understanding of the areas of strength and areas for improvement.
• Identify performance gaps and recommend strategic action plans.
• Proactively follow up on developed plans with assigned Franchises.
• Communicate regularly by phone, email, and online meetings to review the progress of monthly/quarterly initiatives, their overall operational franchise health, and their adoption of programs/processes, to prepare Franchise owners for their next phase of business.
• Travel to assigned franchise locations to assess the overall execution and progress of initiatives and goals.
• Create a travel schedule prioritizing clients and their immediate support needs.
• Perform an in-market validation of operational areas and develop a plan for any operational opportunities that may arise.
• Proactively complete remote and in-market reviews of franchise standards, deployment of technology, and adherence to the franchise operations manual.
• Facilitate the onboarding and ramp-up of new franchisees through pro-active engagement and development of launch/transition plans for accountability.
• Ensure compliance with brand standards, systems, and processes.
• Coordinate operational support during key franchisee transitions to include market transitions and rebrands.

Relationship Development

Ability to develop, cultivate, and maintain relationships that foster growth and development with our Franchise Owners and their staff. Collaborate with your department and other departments regularly through programming and process development.

Training

Develop training and follow up plans to improve, implement, and monitor operational execution of Franchises for prolonged growth. Provide feedback and training to support successful performance of operational KPI’s, Officer Brand Experience and the overall brand standards. Provide ongoing support and training to Franchise Owners and their teams as it relates to initiatives, technology, and processes essential to daily operational performance and delivery of client services.

Qualifications/Knowledge

• High school diploma or equivalent required
• Must be competent at an intermediate level in the following applications: Word, Excel, Power Point, Outlook, Multiple Calendars, webinar software, etc.
• Must have 1-3 years of experience in related field (Security Management, Technical Support, Business Operations, Private Security)
• Military experience not required, but considered a plus
• Must have clean driving record
• Able to learn new programs quickly (we have proprietary software that will be used daily)
• Willing to contribute to a “Championship Culture” of teamwork, passion, and collaboration

Skills/Abilities

• Understand and uphold the policies and procedures established by Signal and its core values (Passion, Honesty & Integrity, Relationships, Serving, and Learning)
• Excellent written, verbal, and interpersonal skills
• Solid organizational skills and detail oriented
• Ability to handle multiple projects at a time, shifting priorities as necessary
• Fluent in Microsoft Office applications (Excel, Word, Outlook, etc.)
• Ability to work independently as well as collaboratively
• Ability to drive and operate Signal patrol vehicle
• Able to travel by air and car up to 75% of the time
• Able to pass a background check, including Motor Vehicle Report
• Able to complete all physical requirements of the job with or without reasonable accommodation