Franchise Business Coach

About the role

A Franchise Business Coach is the first line of support for our franchise owners. As an FBC, you will first train to be an operations expert by completing cafe management training within 12-24 weeks and learning what it takes to operate a coffeehouse at its highest level. Once proficient, you will assist our FBC team to improve the performance and profitability of franchisees' cafes. You will influence and encourage franchisees by coaching, training, developing, and facilitating strategic operations and marketing initiatives to promote their sales growth and profitability. You will ensure consistency in brand standards, develop action plans to identify areas of opportunities, and recommend solutions based upon best practices to ensure maximum results. The position requires the ability to travel up to 30% of your time to help open new cafes outside of Michigan and visit current cafes to view and audit their operations and provide franchisee support.

Responsibilities

• Train to be an operations expert by completing cafe management training within 12-24 weeks
• Assist FBC team to improve performance and profitability of franchisees' cafes
• Influence and encourage franchisees by coaching, training, developing, and facilitating strategic initiatives
• Ensure consistency in brand standards
• Develop action plans to identify areas of opportunity
• Recommend solutions based upon best practices to ensure maximum results
• Travel up to 30% of your time to help open new cafes and visit current cafes

Requirements

• Located in Michigan and able to travel and work in our Ann Arbor home office
• 1+ years in a franchise consultant role, leadership role, field support role, or as a business owner
• Professional experience in the franchise industry
• A bachelor’s degree in business, marketing, finance or related field
• Management experience in the food industry preferred

Qualifications

• Operational Excellence
• Coaching
• Communication
• Flexible & Eager Learner
• Other Skills

What We Offer

• Competitive starting salary
• Health insurance
• Paid vacation & holidays
• Retailer plan matching
• Innovative, fun culture

Submission for consideration:

Submit a cover letter noting your available start date & desired salary. Resume, references, and LinkedIn profile.

Company Website

SweetwatersCafe.com