Franchise Business Coach

Key Responsibilities

• Serve as the primary point of contact for franchisees, providing ongoing operational and business support.
• Conduct regular business reviews with franchise owners to evaluate performance, marketing initiatives, sales results, growth opportunities, and operational effectiveness.
• Build strong, collaborative relationships with franchisees through coaching, strategic guidance, and business development support.
• Coach franchisees on implementing grassroots marketing strategies and community-focused initiatives that align with the Helpful Heroes brand identity.
• Maintain working knowledge of daily business operations, including systems such as QuickBooks and other operational software platforms used by franchisees.
• Analyze financial and operational Key Performance Indicators (KPIs) with franchisees to identify trends, improve performance, and drive profitability.
• Work closely with early-stage owners to analyze lead-to-sale conversion rates and technician efficiency to ensure a strong foundation during their first 12-24 months of operation.
• Travel regularly to franchise locations to strengthen relationships, assess operations, provide coaching, and support business growth initiatives.
• Collaborate with internal teams to plan and execute annual conventions, regional meetings, training sessions, and company events.
• Foster strong partnerships and collaboration between franchisees, BELFOR Property Restoration, and other BFG brand networks.
• Support the onboarding and training process for new franchise owners.
• Provide additional support to the Brand President, Director of Operations, and Franchise Development Operations team as needed.
• Travel approximately 25-50% to support franchisees, attend meetings, and participate in industry events.
• Perform additional duties and special projects as assigned.

Qualifications & Skills

• Strong verbal and written communication skills with the ability to build trust and influence business partners.
• Proven ability to coach, train, and mentor franchise owners and teams.
• Excellent organizational, time management, and problem-solving skills.
• Self-motivated with the ability to work independently and make sound business decisions.
• Strong relationship management and business development capabilities.
• Experience creating and executing customized action plans to improve operational performance.
• Detail-oriented with a strong commitment to follow-through and accountability.
• Professional, approachable, and collaborative personality with a positive attitude and sense of humor.