Franchise Business Coach

Key Responsibilities

• Drive franchisee growth by setting and coaching toward goals in revenue, enrollment, retention, and customer satisfaction.
• Analyze performance KPI metrics (Leads, Leads to Appointment, Show Up Rate, Conversion Rate, Upgrades & Attrition) to identify coaching priorities.
• Maintain strong relationships with franchisees, providing consistent accountability and performance guidance.
• Lead in-person training sessions at HQ and provide real-time support to new owners.
• Cook up monthly Franchise Advisory Council Roundtables and support FAC meetings with follow-up and insights.
• Respond to franchisee support tickets in Zendesk in a timely and professional manner.
• Guide franchisees on local marketing, partnerships, referral strategies, and program delivery standards.
• Document franchisee interactions and performance trends; contribute to leadership reporting.
• Facilitate peer group sessions focused on enrollment growth, student outcomes, and profitability.

Qualifications

• Bachelor’s degree in business, Marketing, Management, Education, or related field (or equivalent experience) is preferred.
• 2–5 years of experience in business coaching, franchise support, education services, or performance management.
• Proven ability to drive measurable business results and hold others accountable to goals.
• Strong analytical skills and comfort working with performance metrics and P&Ls.
• Excellent communication and relationship-building skills.
• Proficiency in Microsoft Office and comfort learning CRM and LMS platforms such as PMU University.
• Highly organized, proactive, and adaptable in a fast-paced environment.
• Able to travel up to 40%.
• Experience with the franchise business model (preferred).
• Background in education services, tutoring, or college admissions (preferred).