Franchise Business Coach

Key Responsibilities

• Build trusted relationships with franchise owners and their leadership teams through regular communication and support.
• Analyze key performance indicators (KPIs) to identify operational and sales performance opportunities.
• Conduct regular virtual and on-site coaching sessions focused on sales growth, operational consistency, client satisfaction, and team leadership.
• Deliver brand standards training to ensure operational excellence and consistency across locations.
• Collaborate with cross-functional corporate teams to address franchisee needs and implement performance improvement strategies.
• Serve as a liaison between franchisees and the corporate team to escalate concerns and share best practices.
• Assist new franchise locations with operational ramp-up and performance stabilization.
• Facilitate workshops, webinars, and training sessions to support network-wide performance initiatives.
• Document coaching sessions, performance trends, and follow-up actions in internal systems.

Qualifications

• Current esthetician license a plus, with strong working knowledge of skincare services, treatments, and industry trends.
• 1-3+ years of experience in franchise operations, multi-unit management, or business coaching, preferably in retail, hospitality, or personal services industries.
• Strong understanding of operational standards, sales strategies, and client experience drivers.
• Ability to analyze data and translate insights into clear action steps.
• Excellent communication, coaching, and relationship-building skills.
• Comfortable delivering both virtual and in-person coaching sessions.
• Self-motivated and organized, able to manage multiple priorities and deadlines.
• Willingness to travel approximately 30% of the time.

Preferred Qualifications

• Experience supporting franchise organizations.
• Experience with P & L.
• Training and facilitation experience.

Work Environment

• This role is in Office and in Field; virtual coaching, and in-person visits to franchise locations.
• Travel expectation: approximately 30%, including occasional overnight trips.

Benefits

• Health Insurance
• Paid Time Off (PTO)
• Short Term Disability
• 401(k) Discount of Services and Products

Compensation

From $65,000 to $80,000 per year