Floor Supervisor

About the role

Oxford Casino Hotel, located in Oxford, Maine, is part of Churchill Downs Incorporated and has experienced significant growth since its opening in 2012. The casino offers a variety of gaming options, including 23 table games and over 900 slot machines. It also features two restaurants, the Ox Pub and the Oxford Express, and a 107-room hotel with 6 suites.

Responsibilities

• Assume overall responsibility and answer specific questions regarding gaming service activities for a designated area or pit.
• Safeguard company assets and direct dealers on designated games.
• Oversee and report any unusual occurrences to the Shift Manager.
• Maintain constant awareness of activities of all games in assigned locations to observe and act appropriately in case of suspicious or irregular activity.
• Control and direct games in progress by monitoring and providing assistance and dealer correction.
• Ensure that all dealers assigned to their section are in compliance with all Table Games Department policies and procedures.
• Oversee and assure high standards of customer courtesy on each game and work closely with casino staff members in this regard.
• Perform other duties as assigned.
• Responsible for the integrity of daily operations and cleanliness of the casino floor.
• Maintain proper table bank through fills and credits.

Requirements

• Comprehensive knowledge and certification on all table games assigned.
• Title 31 and Problem Gambling certification, and attendance at annual training.
• Knowledge of company and department policies and procedures and internal controls.
• The ability to walk and stand for extended periods of time.
• The ability to review and comprehend player data and observe play of guests.
• The ability to observe games and dealers from a distance (middle of the pit to the table).
• The ability to move effectively and efficiently around the pit area to observe play at all tables.
• A minimum of 2 years dealing experience.
• Excellent customer service skills.
• Excellent verbal communication skills.

Skills

• Sound technical understanding of games manuals, policies, procedures, and a demonstrated knowledge of policies and procedures of games supervised as well as knowledge of and ability to identify various cheating techniques.
• Completion of a wide variety of specific games training programs (if offered) with resulting proficiency in several pit games.

Qualifications

• Must have the ability to maintain confidentiality.

Benefits

Details about benefits are not specified in the job posting.

Pay

The pay range for this position is $28.00 - $35.00 per hour.

Schedule

The schedule for this position is not specified in the job posting.