Floor Supervisor

The Apothecarium, founded in San Francisco in 2011, is a trusted, award-winning cannabis retail brand with locations across California, Pennsylvania, Maryland, and New Jersey. Known for modern, welcoming spaces, an emphasis on education, and unmatched customer service, we provide personalized, one-on-one consultations to help customers find the products that best meet their needs. We create experiences that promote wellness, build trust, and enrich lives.

About the role

Our next full-time Floor Supervisor will provide compassionate, friendly, and professional customer service to patients. Floor Supervisors assist patients and caregivers with cannabis recommendations, including product selection, effects, potency, dosing, methods of consumption, and administration.

Location

This position is on-site at our Cumberland, MD dispensary. Our hours of operation are 9 AM – 9 PM, 7 days per week. Availability during nights, weekends, and some holidays is required.

Responsibilities

• Assist patients, caregivers, and customers with cannabis recommendations through product selection, effects, potency, dosing, methods of consumption, and administration.
• Assist with intake of new patients, orienting them to TerrAscend’s policies, rules, and procedures.
• Maintain thorough product knowledge and answer concerns or questions promptly and efficiently, referring to a dispensary healthcare practitioner or management team when appropriate.
• Maintain knowledge of state regulatory requirements and guidelines.
• Provide excellent customer service to deliver a distinctive and delightful experience, including interpersonal habits (e.g., greeting, eye contact, courtesy) and ensuring patient confidentiality and security.
• Develop and maintain strong relationships with patients and caregivers by anticipating needs.
• Follow established policies and procedures for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines.
• Responsible for opening and closing procedures, daily operations (e.g., Leader on Duty floor zoning, hourly tracking), and partnering with the BOH team to ensure all back-of-house processes run effectively.
• Assist senior dispensary leadership as needed.
• Be an effective leader in seed-to-sale tracking systems, POS systems, LEAF TRADE, and Ecomm platforms.
• Complete required state-mandated training programs as well as company-provided weekly, monthly, and quarterly educational trainings.

Requirements

• Must meet state age requirements as determined by the Department of Health or State Regulatory Commission.
• At least one (1) year of customer service, retail, or related experience preferred.
• Cannabis experience a plus.
• Must be flexible regarding work schedule, including evenings, weekends, and holidays.
• At least one (1) year of supervisory or leadership experience.

Physical Requirements

• Stand constantly.
• Walk frequently.
• Reach and twist/turn with hands and arms.
• Climb or balance and stoop, kneel, crouch, or crawl.
• Frequently lift and/or move up to 20 pounds.
• Occasionally lift and/or move up to 50 pounds.
• Vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.

Benefits

• Comprehensive Health Coverage – Medical, dental, vision, and prescription plans available for employees and their dependents.
• Mental Health & Wellness Support – Access to the AI-powered Sabender platform, confidential counseling and life coaching through PAS, nutrition coaching, and discounts at Husk Fitness.
• Flexible Paid Time Off (PTO) – Generous PTO to support work–life balance (availability may vary by state—ask your recruiter for details).
• Employee Assistance Program (EAP) – Free, confidential support for mental health, financial planning, legal matters, and more.
• Paid Parental Leave – Dedicated time to rest, recharge, and care for your growing family.
• 401(k) with Company Match – Save for the future with a 4% company match and immediate vesting.
• Pet Insurance – Affordable coverage options to keep your pets healthy.
• Employee Discounts – Exclusive savings at any of TerrAscend’s 39+ dispensary locations.
• Recognition Program – Earn points through peer-to-peer recognition and redeem for Amazon rewards or gift cards.
• Disability & Life Insurance – Company-paid protection for life’s unexpected moments.

A complete background investigation, including state and federal background checks, will be conducted as a condition of employment based on state rules.