Field Trainer
Hillpointe · Savannah, GA · 2 days ago
On-siteEducationFull-time
Key Responsibilities
- Improve Leasing & Sales Skills
- Coach teams on lead management, follow-up, communication, and closing.
- Model strong leasing behaviors and identify opportunities for improvement.
- Elevate the Customer Experience
- Train associates to deliver consistent, engaging tours.
- Reinforce storytelling, product knowledge, and personalized service.
- Strengthen Processes & Standards
- Ensure policies and procedures are followed.
- Coach healthy, repeatable habits that drive consistent execution.
- On-Site Coaching
- Visit properties regularly to observe real interactions and provide in-the-moment feedback.
- Support teams during lease-ups, transitions, or performance challenges.
- New Hire Onboarding
- Lead in-person onboarding focused on service standards, systems, communication, and leasing fundamentals.
- Build a confident foundation for new associates.
- Ongoing Development
- Provide refreshers, role-plays, and skill-building sessions.
- Encourage curiosity, growth, and continuous improvement.
- Document & Communicate Insights
- Track progress, identify trends, and share needs with leadership.
- Collaborate With Operations & L&D
- Align training with business goals and support new initiatives.
Qualifications
- 2+ years of property management experience.
- Strong leasing, customer service, and communication skills.
- Curious, outgoing, process-oriented, and open to feedback.
- Enjoys teaching and helping others improve.
Physical Requirements
- Ability to travel up to 75% of the time, including driving between properties and occasionally staying overnight, depending on region coverage.
- Ability to lift, carry, and transport training materials or equipment, typically up to 15–20 lbs.
Work Environment
- Frequent on-site visits to leasing offices and model units.
- Working alongside onsite teams in real time.
- Observing actual prospect interactions, tours, and leasing workflows.
- Hands-on coaching, this is not a “behind the desk” role.
Relocation Assistance Available
For qualified candidates.