Field Service Tech 1

About the role

The Gaming team at Light & Wonder builds cutting-edge technology, products, and content for iconic casinos and operators worldwide. This position involves maintaining and servicing Light & Wonder (L&W) products and equipment at customer locations.

Responsibilities

• Learn and understand L&W gaming products, including their theory of operation, abnormal operation, basic troubleshooting, and repair.
• Safely use common hand tools such as screwdrivers, nut drivers, wrenches, pliers, wire cutters, hammers, center punches, drills, and multimeters.
• Ensure tools, equipment, and company vehicle are kept in a safe working condition.
• Apply safety training in the field and wear PPE safety equipment (steel toe shoes, hard hat, safety goggles, gloves, vests) where required.
• Provide high-quality service to customers.
• Complete service calls and preventive maintenance on L&W equipment at customer locations as assigned.
• Install, set up, and configure L&W products and equipment at customer locations as assigned.
• Troubleshoot to the board or sub-assembly level using common-sense troubleshooting techniques, internal diagnostics, and functional testing.
• Support other technicians with scheduled installations, equipment moves, and equipment returns of L&W equipment at customer locations.
• Understand and use Service Max to manage customer tickets and submit questions to product support and parts orders.
• Keep and maintain company provided assets: phone, laptop, vehicle, and specialty tools.
• Keep and track parts inventory in assigned company vehicle.
• Review customer issues with management and product support.

Requirements

• Training and/or Experience: Technical background, including a basic understanding of electronics and one year electrical/electronics experience is preferred. One to three years related experience and/or training or equivalent combination of education and experience is preferred.
• Education: High School Diploma or equivalent. Technical/Military Training Schools are a plus.
• Physical Requirements: Must be able to lift and carry 60 lbs. Must be able to sit, stand, crouch, bend, reach, kneel, lie prone, hold, push, pull and lower as necessary. Ability to safely move large machines on an appropriate cart or dolly.
• Work Conditions: This job entails frequent work in dimly lit, crowded, noisy conditions and around smokers. Must be able and willing to travel on short notice and work "on call." Must be able to work flexible shifts including nights, weekends, and holidays.

Qualifications

• Ability to follow detailed written and verbal instructions.
• Ability to read and understand service manuals and technical bulletins including block diagrams and basic schematics.
• Basic mechanical assembly skills.
• Basic knowledge of electricity, electronics, and mechanics.
• Basic knowledge of computer networking and network topology.
• Working knowledge of Microsoft Office Suite.
• Problem-solving skills.
• Ability to interact with coworkers and customers in a courteous and professional manner, including problem resolution and decision making.