Export Coordinator

Position Summary

The Export Coordinator supports Mohawk’s air/ocean export transportation by leveraging Mohawk’s partner relationships as well as their own unique problem solving and analytical skills to assist Mohawk customers. The Export Coordinator regularly and directly interfaces with Mohawk’s clients and suppliers to ensure a high level of performance in the movement of goods through the supply chain, from start to finish. The Export Coordinator possesses an inquisitive mindset to investigate and resolve problem shipments and other aspects of freight management, whether they be air, land or sea as necessary.

Essential Duties & Responsibilities

• Cook up ocean and air export shipments and complete all related tasks
• Prepare rates and quotes for customers and overseas agents
• Accurately prepare all export-related documentation and complete routings
• Prepare and forward accurate and timely billing to clients
• Manage most complex shipments and/or key clients
• Develop understanding of all aspects of Mohawk Global international trade services
• Receive, review, verify and process export documentation from overseas agents/customers
• Perform data entry into CargoWise tracking system
• Inform receiving parties of customs clearance, delivery instructions and other required information
• Track and trace shipments, research and resolve any issues regarding billing or shipping discrepancies, communicate timely correspondence back to both customers and vendors
• Manage client and vendor profiles
• Collaborate and build relationships with customers, carriers, and agent representatives regarding air and ocean exports to strengthen service competitiveness
• Finalize files with billing charges, complete billing invoices and files and maintain completed folders
• Provide reporting and analytics as required by customers

Desired Skills/Experience

• 3-5 years export freight forwarding experience required
• Working knowledge of CargoWise logistics platform preferred
• Excellent interpersonal and communication skills, verbal and written
• College degree (Associates or Bachelors) preferred; major/concentration in logistics, supply chain, business, accounting or other applicable field of study preferred
• Creative thinking/problem solving with a competitive desire to meet and exceed customer expectations
• Strong attention to detail and accuracy
• Ability to multi-task and make quick and sound decisions in a fast-paced, ever changing work environment
• Possess a working knowledge of standard Microsoft Office programs (Excel, Word, and Outlook)
• Possess an analytical ability to gather and summarize data for reports and correspondence
• Comfortable working in a team-focused environment
• Self-motivated individual with high level of enthusiasm
• Ability to interact effectively with internal and external contacts at all levels

Company Information

Mohawk Global is a 350+ person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally. To learn more about our core values and what makes us truly unique in our industry, please click here. We pride ourselves in being a highly employee-centric organization that truly puts our people (and clients) first!