Expansion SDR - XDR

Description

As an Expansion SDR (XDR) at Connecteam, you'll be at the heart of our growth efforts in the US market. This is not a cold outbound role — you'll work exclusively with existing paying customers, uncovering opportunities to expand their use of Connecteam and ensuring they get maximum value from our platform. Your mission is to turn customer insights into meaningful conversations, and those conversations into high-quality demo bookings for our Account Managers.

Responsibilities

• Proactively engage with existing customers via calls, email, and social to identify upsell opportunities - 140+ calls per day (exciting, high volume environment!)
• Possess strong technical aptitude and the willingness to dive deep into the product
• Book qualified demos for the Expansion Account Managers, ensuring smooth handoffs
• Manage all prospecting activity in HubSpot CRM, keeping records accurate and up to date
• Partner closely with the Account Management team to share feedback on lead quality, potential new lead sources, and industry/product insights
• Experiment with outreach strategies to different customer segments (by size, industry, or usage) to drive more opportunities
• Contribute ideas, insights, and energy to help shape our growing XDR team.

Experience & Skills

• 1–2 years of experience in a client-facing role (SDR experience is a plus, not required)
• Hunger for success, high energy, and an intelligent, positive, proactive attitude
• Strong verbal and written communication, with the ability to clearly explain value propositions and tailor messaging to different customer personas
• A self-starter who thrives in a fast-paced, target-driven startup environment
• Resilience and adaptability when faced with challenges or rejection
• Comfortable working US business hours: Monday–Friday, remotely

What We Offer

• A competitive compensation of $60,000 per year base salary with $80,000 in on target earnings yearly with uncapped commission opportunity!
• Medical Coverage, Insurance plan, 401K
• Paid time off for vacation, sick days.