Eviction Prevention Specialist

About the role

Become a Part of Something Big! At Keys to Change, employment means contributing to real solutions that make homelessness rare, brief, and non-recurring across Maricopa County. Our work is guided by our mission of using the power of collaboration to create solutions to end homelessness.

Responsibilities

• Thrive on solving complex problems and have a passion for making an impact in the lives of individuals and households experiencing a housing crisis.
• Work closely with the Flex fund Coordinator and entry points across Maricopa County, with a key role in diverting individuals and families from homelessness by providing critical financial support.
• Ensure that applications for funding meet specified criteria, guide clients through the application process, and serve as the liaison between applicants and the Flex fund Coordinator.
• Manage data entry into the Homeless Management Information System (HMIS), generate monthly reports, and ensure timely delivery of funds.
• Collect and verify demographic information and documentation from Entry Points for client Flexfund applications.
• Ensure that alternative resources are explored before approving flexible funding, apply diversion strategies as needed.
• Accurately enter service information into CES data systems (Home Link and HMIS) for program tracking.
• Deliver services using a harm-reduction approach, progressive engagement, low-barrier eligibility, trauma-informed care, and national best practices.
• Build productive relationships with Entry Points and Housing Providers through effective communication and industry best practices.
• Prepare and present detailed reports on program progress, trends, and emerging patterns.
• Maintain compliance with organizational policies, attend annual training, and report any violations promptly.
• Participate in required staff meetings and agency events.
• Adhere to workplace policies regarding working hours, break periods, and proper use of payroll and benefits systems.
• Other duties as assigned.

Requirements

• Minimum of 2 years of experience in a social service or customer service setting.
• Ability to communicate effectively with individuals from diverse backgrounds, including those experiencing mental health, substance use, trauma, and medical barriers; demonstrate exceptional engagement skills.
• High attention to detail with a focus on accuracy and precision in data collection and application processing.
• Strong interpersonal skills with the ability to build and maintain productive relationships with colleagues and partner agencies in a fast-paced environment.
• Knowledge of Microsoft Excel and other office management tools, with the ability to adapt to new technology as needed.

Qualifications

• Excellent written and verbal communication skills (Spanish proficiency is a plus).
• Ability to manage both computer-generated and handwritten documentation with accuracy.
• Strong sense of confidentiality and sound judgment when handling sensitive material.
• Physical mobility to conduct regular office duties effectively.
• Capability to lift up to 20 pounds to manage office supplies and equipment when required.

Skills

• Excellent written and verbal communication skills.
• Ability to manage both computer-generated and handwritten documentation with accuracy.
• Strong sense of confidentiality and sound judgment when handling sensitive material.
• Physical mobility to conduct regular office duties effectively.
• Capability to lift up to 20 pounds to manage office supplies and equipment when required.

Benefits

Keys to Change is an Equal Opportunity Employer and offers an attractive health and benefits package for our employees, including towards monthly premiums for Health, Dental, Long- and Short-Term Disability, and Life insurance (employee only), Paid Time Off, 403b, 8 Paid Holidays, and flexible schedule.

Pay

Details about pay are not specified in this posting.

Schedule

Details about the schedule are not specified in this posting.