Employee Assistance Program Advisor

Position Summary

Zachry is seeking an Employee Assistance Program Advisor (Bilingual) for our home office in San Antonio, TX. The EAP Advisor will support the Zachry employee community by providing resources and referrals. The EAP Advisor does not provide direct clinical treatment.

Responsibilities

• Provide bilingual in‑person, telephonic and email assistance to employees and their family members.
• Research information, resources and referrals for employees and their family members.
• Provide presentations regarding the EAP program and other work/life topics.
• Continually promote the EAP program throughout the organization.
• Develop and maintain relationships with business units.
• Conduct occasional site visits and hospital visits.
• Maintain case records in a Case Management System (CMS).
• Collaborate with departments on projects and initiatives related to employee well‑being.
• Be accessible to management by phone and/or email for critical incident consult and response 24 hours per day, 7 days per week (including holidays).
• Maintain confidentiality and be trustworthy.
• Operate with ecumenical sensitivity, have an open mind and be empathetic.
• Exhibit professionalism and compassion in daily work within the corporate environment.
• Have the ability to connect with people from various backgrounds.
• Be a calming presence in stressful situations.

Qualifications

• Master’s degree in Counseling, Social Work, Ecumenical Studies or an equivalent field of study.
• Bilingual (Spanish).
• Licensed MSW, LPC, LCSW, LCDC, or equivalent credential applicable to the EAP profession.
• 1 – 5 years of experience based on master‑level area of study or chaplaincy field.
• Ability to communicate efficiently and effectively both verbally and in writing.
• Experience with Microsoft PowerPoint, Word, and Excel.
• Ability to travel overnight as needed.
• Preferred: 1‑3 years of experience in the EAP profession.
• Preferred: Certified CEAP or Certified Chaplain.

Physical Demands

The employee will be required to communicate in person, via telephone, and email, using arm/hand steadiness, manual dexterity, finger dexterity, multi‑limb coordination, oral expression, and comprehension. May be required to lift, carry, and move objects safely. Must possess vision (corrected or uncorrected) that allows clear visibility from a distance of 20 inches or less.

Work Environment

Work will be performed in a professional, “buttoned‑up” corporate office environment operating at a fast pace. The corporate campus includes an on‑site café with daily breakfast, lunch, and snack selections; a sizeable fitness center with state‑of‑the‑art equipment, outdoor walking/jogging path, herb garden, basketball half‑court, sand‑volleyball court, and soccer field. Employees work out of cubicles with low to moderate noise levels, primarily low, with occasional phone calls, conversations, or laughter from neighbors. The environment is respectful and friendly.