Employee Assistance Program Counselor

About the role

This position supports the Mass General Brigham Employee Assistance Program's (EAP) mission to empower employees to solve life problems and promotes work satisfaction and well-being through consultation, support and education.

Responsibilities

• Provides confidential EAP services to staff, employees and their household members including the following: behavioral health assessment, solution focused short-term counseling, referral to appropriate level of care, crisis intervention and follow-up.
• Serves as liaison, with client’s permission, between EAP clients, supervisory personnel, and referral resources to ensure follow-up and successful connection to resources as needed.
• Provides mental health and substance disorder assessments.
• Maintains timely case documentation in confidential files with data accessible for EAP utilization reporting and program evaluation
• Develops, updates, coordinates and evaluates information and referral resources, including internal and community referral resources that provide affordable, high-quality services to EAP clients.
• Consults with MGB-wide managers and supervisors about potential referrals to the EAP and workgroup issues, assessing the need and appropriate intervention.
• Collaborates with Occupational Health, Employee Relations, Human Resources, and other relevant departments about problems with employees.
• Delivers employee orientations to familiarize employee population with EAP services and delivers EAP work-life and well-being training as needed.
• Facilitates and presents workshops and seminars on a variety of issues that raise awareness and/or enhance employees’ well-being in the workplace.
• Contributes to the support of the program’s overall goals and objectives through participation in meetings and activities.
• Adheres to federal, state, and professional laws and regulations regarding all the above matters.
• Participates in professional EAP organizations, and in-service and other training.

Qualifications

• Minimum of a master’s degree in social work, counseling psychology or related clinical human service discipline or a registered nurse with psychiatric experience.
• Licence required.
• Training and clinical experience in chemical dependency preferred.
• Attainment and maintenance of Certified Employee Assistance Professional (CEAP) if candidate does not already have it.