Employee Assistance Program Counselor

Position Summary

Provide counseling services for the City of Albuquerque's Employee Assistance Program (EAP); coordinate assigned activities with other divisions and outside agencies; provide highly responsible and complex administrative support to the EAP Manager. Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.

Essential Functions

• Provide counseling services to city employees and eligible family members; identify safety issues; evaluate and identify course of treatment; provide referral services as needed.
• Coordinate care with a variety of internal and external agencies including medical facilities, private/public/non‑profit counseling practices, and Risk Management.
• Perform case management and employee monitoring services including, but not limited to, session scheduling, monitoring treatment plans, and termination of clients.
• Maintain documentation for all services provided, including any employee contracts, in accordance with all applicable regulations and laws.
• Maintain and protect client confidentiality.
• Provide training to internal and external departments regarding EAP services.
• Create content for the EAP newsletter, email notifications, presentations and trainings.
• Generate reports regarding EAP utilization and other trends and present information.
• Identify opportunities for improving service delivery methods and procedures; identify resource needs; review with appropriate management staff; implement improvements.
• Perform crisis intervention and de‑escalation of probable violent situations.
• Inform EAP Manager of potentially dangerous situations.
• Participate in the development and implementation of goals, objectives, policies, and priorities; recommend and implement resulting policies and procedures.

Supplemental Functions

• Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of employee assistance programs.
• Perform related duties and responsibilities as required.

Minimum Education, Experience, and Additional Requirements

• Master’s degree from an accredited college or university in psychology, counseling or social work.
• Four (4) years of experience as a licensed counselor providing direct counseling services to clients.
• Employee Assistance Program (EAP) experience preferred.
• State of New Mexico Licensed Independent Social Worker (LISW) preferred.
• Certified as an Employee Assistance Professional (CEAP) preferred.

Additional Requirements

• Possession of a valid New Mexico Driver's License or the ability to obtain one by date of hire.
• Possession of a City Operator's Permit (COP) within six (6) months from date of hire.
• State of New Mexico Licensed Professional Clinical Counselor (LPCC), Licensed Mental Health Counselor (LMHC), Licensed Master Social Worker (LMSW) or Licensed Clinical Social Worker (LCSW).

Working Conditions

• Environmental: Office environment; exposure to computer screens.
• Physical: May require maintaining physical condition necessary for sitting or standing for prolonged periods; moderate or light lifting or carrying.