Documentation Specialist

Job Description

The Documentation Coordinator 1 will be a point of contact for Care Coordinators members for physician account support and be responsible for obtaining the necessary documentation from physicians to substantiate a patient’s need for medical supplies for submission to their insurance.

Primary Duties and Responsibilities

• Professionally fax and/or e-mail physician offices in order to obtain medical documentation and troubleshoot customer prescription issues
• Develops and maintains knowledge in Medical Supplies and/or Insurance Guidelines
• Able to identify and professionally resolve customer service related issues
• Works in conjunction with Customer Care to identify and support customer service related initiatives as defined by company goals and objectives
• Mets or exceeds daily, weekly, and monthly goals in conjunction with productivity measurements as communicated by their direct supervisors
• Adhere compliance standards to include Medicare guidelines, HIPAA and ACW
• Able to work through the Special Projects, Progress Notes, and/or Service Tickets needs as identified from each account

Ancillary Duties and Responsibilities

• Fosters positive interactions for physician’s office staff with Liberator Medical Supply, Inc. to aid in the facilitation of continued long term working relationships
• Maintain a positive work atmosphere that embodies Liberator’s philosophy- Professional excellence, teamwork and integrity
• Performs other duties and tasks as assigned

Reporting Relationship Responsibilities

• No supervisory responsibilities

Minimum Requirements or Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
• The requirements listed below are representative of the knowledge, skill, and/or ability required
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Education/Experience: High School Diploma or general education degree (GED); one to two years related experience and/or training; or equivalent combination of education and experience
• Skills: Language, Math, Reasoning, Computer, Telecommunications, Licensure or Certifications required: No certifications required
• Work Requirements: Ability to work some evening shifts, weekends, and overtime as needed
• Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• While performing the duties of this job, the employee performs tasks in a temperature-controlled office environment under normal office conditions
• The noise level in the work environment is usually moderate. The work environment involves minimal exposure to hazards or physical risks, which require following basic safety precautions